Terms of Service

1.What the service is

You answer questions about your business, we read your existing website if you have one, and we generate a complete website and host it for you. You can edit any of it afterwards from your dashboard, connect your own domain, and download a copy.

We may change, add or remove features. If a change materially reduces what you are paying for, we will tell you in advance and you may cancel.

2.Your account

Keep your password to yourself and tell us promptly at privacy@thrivematic.ai if you think someone else has it. You are responsible for what happens under your login. One account covers one business; tell us if you need several sites.

You must be at least 18 and using the service for a business rather than as a consumer.

3.Free preview, then subscription

A new site is free to build and stays publicly visible on a temporary Thrivematic address for 30 days. To keep it online past that, to connect your own domain, or to remove the preview notice, you subscribe.

The price is $99 per month, or $948 per year where the annual option is offered. Prices exclude any tax we are required to collect. Subscriptions renew automatically on the same date each period until cancelled.

4.Payment, cancellation and refunds

• Payments are processed by Stripe. By subscribing you also accept Stripe’s terms. We never see your full card number.
• Cancel any time from the billing area of your dashboard. Your site stays online until the end of the period you have already paid for.
• We do not give partial refunds for unused time in a period, except where the law requires it. Because there is a free 30-day preview of the finished site, you can see exactly what you are buying before you pay.
• If a payment fails, Stripe retries it and we email you. If the retries fail, the subscription is cancelled and your site goes offline. You can bring it back by subscribing again, subject to the timescales in Section 11.
• We may change the price with at least 30 days’ notice by email, effective from your next renewal.

5.Your content, and who owns the site

Everything you give us stays yours: your business details, logo, photographs, text and anything you upload or write in the dashboard. You give us permission to host, copy, adapt and publish it only so far as we need to in order to run the service for you.

The written content we generate for your site is yours to use, edit, keep and take elsewhere, including after you leave. What remains ours is the platform itself: the software, the page builder, the underlying design system and the themes. Downloading your site archive does not transfer ownership of the platform or entitle you to resell our themes as templates.

You confirm you have the right to everything you give us, and that it does not infringe anyone else’s rights.

6.Content written by AI: check it before you publish

Your site copy is produced with the help of artificial intelligence, working from the information you supplied and the public content of your existing site. We instruct it to state only what it has been given, but you are responsible for what your website says.

Before publishing, and whenever you change your details, please check that prices, qualifications, licence numbers, guarantees, service areas and any regulated claims are accurate for your business. Some trades have advertising rules, and meeting them is your responsibility. We are not liable for losses arising from published content you did not check.

7.Reading your existing website

If you give us the address of a site you already have, you confirm you own it or are authorised to copy from it. We read only pages that are publicly available, in the same way a search engine does, and we use what we find to fill in your details and to offer your existing photographs for reuse. We do not log in to it or change it.

8.Photographs we supply

Where you do not supply your own images, we place licensed stock photographs. They are licensed for use as part of the website we host for you. You may keep using them on that site, including on your own domain and in an exported copy of the site, for as long as your subscription is or was active.

You may not extract those photographs to use somewhere else, such as in print, on social media, in advertising or on an unrelated website, and you may not resell or redistribute them. If you need an image for another purpose, license it yourself or replace it with your own. Swapping in your own photographs is always allowed and usually looks better.

9.Acceptable use

You may not use Thrivematic to:

• break the law, or advertise goods or services you are not licensed to provide;
• publish content that is fraudulent, misleading, defamatory, obscene, hateful, or infringing;
• send unsolicited bulk email, run phishing or malware, or collect data deceptively;
• impersonate another business, or use a name, brand or domain you have no right to use;
• attack, overload, reverse engineer or probe the platform, bypass usage limits, or scrape it at scale;
• insert code through the custom-code feature that harms visitors, tracks them unlawfully, or interferes with other tenants.

You are responsible for any form you build and for handling the enquiries it collects lawfully, including having your own privacy notice where one is required.

10.Domains and third-party services

You buy and keep your own domain name; we only connect it. DNS changes, renewals and registrar charges are yours. Some features depend on other companies, such as Google for business profile reviews and your chosen email provider for sending mail. Those run on their own terms and we are not responsible for their availability.

11.Suspension, cancellation and what happens to your data

We may suspend or close an account that breaches these terms, that is used unlawfully, or where payment has failed. Where it is reasonable to do so, we will warn you first and give you a chance to put it right.

After a subscription ends, your site follows a fixed timetable:

• it goes offline about 30 days after payment stops;
• it is then archived for about a further 30 days, during which subscribing again restores it as it was;
• after that it is permanently deleted, along with its pages, images, logins, forms and submissions.

We email you before each step. Download your archive before the end of that window if you want to keep a copy; we cannot recover a deleted site. Backups we hold for our own operational safety are not a retrieval service.

12.Availability

We work to keep the service and the sites we host online, but we do not promise uninterrupted availability and we do not offer a service level agreement. Maintenance, outages at our providers and events outside our control all happen. If your business depends on continuous uptime, keep your own backups and tell us what you need.

13.Disclaimers

Except as these terms say, the service is provided “as is” and we exclude all other warranties so far as the law allows. We do not promise that your website will produce enquiries, sales, search rankings or any other business outcome. Search-visibility figures we display are third-party estimates, not measurements of your site.

14.Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Otherwise, neither party is liable for indirect or consequential loss, or for lost profits, revenue, goodwill or data. Our total liability in any 12-month period is limited to the amount you paid us in that period. If you are on the free preview and have paid nothing, our liability is limited to $100.

15.Indemnity

You will cover us against claims brought by someone else that arise from your content, your use of the service, or your breach of these terms, including reasonable legal costs. We will tell you promptly about any such claim and let you take conduct of the defence.

16.Changes to these terms

We may update these terms. For material changes we will email account holders at least 30 days before they take effect. Continuing to use the service after that date means you accept the new version. If you do not, cancel before it takes effect.

17.Governing law

These terms are governed by the laws of the State of Delaware, United States, and the courts of the State of Delaware, United States have exclusive jurisdiction, without affecting any right you have to bring a claim where you live.

18.General

If any part of these terms is unenforceable, the rest still applies. Not enforcing something once does not waive it. You may not transfer this agreement without our consent; we may transfer it if the business is sold. There is no partnership or employment between us, and nobody else can enforce these terms. Together with the Privacy Policy, this is the whole agreement between us.

19.Contact

Questions about these terms go to privacy@thrivematic.ai.